Terms & Conditions of Sales
1. Purpose
These general terms and conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment. They apply to all reservations concluded remotely, in particular via the Internet, whether directly on the website www.terrarimbau.com or following an offer, a quote or a reservation link sent by the establishment.
These distance contracts fall within the scope of Article L.221-28 of the Consumer Code, which excludes the right of withdrawal provided for in Article L.221-18 of the same code.
2. Reservation
The customer chooses the services presented on the reservation platform or offered by the establishment in an offer or quote then validated via a secure reservation link.
The customer acknowledges having read the nature, destination and booking terms of the services available, having requested and obtained the information necessary to make his booking with full knowledge of the facts.
The client is solely responsible for the choice of services booked and their suitability to their needs. We cannot be held liable if the services chosen do not correspond to their personal expectations, provided that all relevant information has been provided prior to booking.
The reservation is personal and cannot be transferred to a third party, free of charge or for a fee.
It is deemed accepted by the customer at the end of the online reservation process or upon written confirmation sent by the establishment.
3. Booking process
Reservations made by the customer are made:
either via the reservation form available on our online platform,
either via a personalized link sent by the establishment, in particular following an offer or quote.
The reservation is deemed to be made upon receipt by the customer of the written confirmation sent by email, summarizing the contractual offer, the services reserved, the prices, the applicable conditions of sale and the contact details of the establishment.
The customer certifies on his/her honor that all information provided during the reservation process is accurate and sincere. Any false declaration authorizes the establishment to cancel the reservation without compensation.
4. Acknowledgment of receipt
An email is sent to the customer without delay, confirming the reservation and summarizing the contractual elements.
5. Payment conditions and deposit
A deposit of 30% of the total amount of the stay is required at the time of booking. The deposit paid firmly confirms the reservation of the stay.
The balance of the price must be paid no later than 15 days before arrival. If bookings are made less than 15 days before arrival, full payment is required immediately.
Exceptionally, and only with the written agreement of the owner, payment may be made by another means (e.g. bank transfer). In this case, the reservation is only firm upon actual receipt of funds. In the event of cancellation by the customer, the amounts paid as a deposit remain acquired by the establishment according to the cancellation scale defined below. In the event of cancellation by the establishment, all deposits will be refunded.
6. Cancellation conditions
Cancellation up to 31 days before arrival: full refund.
Cancellation between 30 and 15 days: 30% of the total amount of the stay due.
Cancellation between 14 and 7 days: 50% of the total amount of the stay due.
Cancellation between 6 and 0 days, or no-show: 100% of the total amount of the stay due.
The establishment is authorized to debit these amounts directly from the bank card provided as a guarantee.
7. Consumption of the service
Check-in is between 3 p.m. and 11 p.m. Check-out must be no later than 11 a.m.
Any behavior contrary to good morals and public order may result in the immediate expulsion of the customer, without compensation or reimbursement. For establishments with Internal Regulations, the customer accepts and agrees to comply with said regulations. In the event of non-compliance by the customer with any of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation and/or without any reimbursement if a payment has already been made.
Individual police record for foreigners:
In accordance with the regulations in force (article R.611-42 of the Code of Entry and Residence of Foreigners and the Right to Asylum) in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. The foreign customer undertakes to provide the exact information required (identity, nationality, date and place of birth, contact details and travel document references).
This record, kept by the establishment for six months, can be transmitted upon request to the competent authorities.
8. Rules of occupation and use of the accommodation
The maximum capacity of the accommodation is set at 6 people. Any higher occupancy without the written consent of the owner may result in immediate termination of the contract without refund.
Respect for the neighborhood is required. Parties, evenings, or events likely to disturb the peace of the neighborhood are strictly prohibited.
Smoking is strictly prohibited inside the accommodation.
Animals are not allowed in the accommodation except with the prior written consent of the owner.
The client must respect the premises (interior and exterior), report any breakage or damage and leave the accommodation in order upon departure (dishes done, waste removed, furniture in place).
An entry and/or exit inventory may be carried out at the owner's initiative.
9. Insurance and Customer Liability
The customer is required to be covered by holiday liability insurance.
The establishment declines all responsibility in the event of loss, theft or damage to personal belongings belonging to customers, except in the event of gross negligence or gross negligence on its part.
10. Additional services
10.1. Electrically assisted bicycles:
Two electrically assisted bicycles are made available free of charge, subject to their good working order and availability.
This provision does not constitute an essential element of the rental contract. In the event of unavailability or breakdown, no refund or reduction in price may be required.
Their use is the sole responsibility of the customer, who must use them prudently and in accordance with regulations.
10.2. Electric vehicle charging:
A single-phase Type 2 charging station is available to customers.
Consumption included: charging is included within the limit of reasonable use corresponding to 10 kWh/day.
Possible surplus: in the event of higher consumption, the owner reserves the right to charge the surplus at the current rate of his electricity supplier.
Safety: For safety reasons, it is strictly forbidden to use a standard household socket in the home for charging electric vehicles.
Responsibilities: Use of the charging station is the sole responsibility of the customer, who must use their own cable that complies with current standards. The owner declines all liability in the event of damage to the vehicle, unless the charging station is at fault. In the event of a breakdown or unavailability of the charging station, no refund or reduction in the price of the stay may be required.
11. Responsibility of the establishment
The establishment cannot be held responsible in the event of force majeure, acts of a third party, acts of the customer, unavailability of the Internet network, impossibility of accessing the website, external intrusion or computer viruses, prepayment not authorized by the cardholder's bank.
Any irregular, incomplete or fraudulent reservation or payment will result in cancellation at the customer's expense, without prejudice to any civil or criminal action.
12. Complaints
Any claim relating to non-performance or poor performance of the contract must be brought to the attention of the establishment in writing within 14 days of departure. After this period, the claim will be inadmissible.
13. Price
Prices are indicated in euros, all taxes included (TTC), excluding additional services.
Local and tourist taxes are not included and must be paid on site upon arrival.
Prices include current VAT. Any legal changes to the VAT rate or the creation of new taxes will be automatically reflected.
Any additional services requested are not included in the price displayed.
The price of the stay is payable in euros. If payment is made in a currency other than euros, exchange fees, bank commissions, and any conversion rate differences are the responsibility of the customer.
14. Secure payment
Online payments are secured via our PCI-DSS certified service provider Stripe and operated via the Elloha platform.
The card's validity is verified by Stripe. Card refusals can occur for various reasons (limit reached, stolen card, blocked card, data entry error, etc.). In case of difficulty, it is the customer's responsibility to contact their bank.
In the event of a no-show, the establishment will debit the total amount of the reservation as a fixed compensation.
15. Personal data
The personal data collected is used to manage reservations and stays. It may be transmitted to technical service providers (Elloha, Stripe) for the execution of the contract.
Retention period: data is kept for 5 years in order to ensure contractual monitoring, meet our legal obligations and personalize future customer stays.
In accordance with the GDPR and the Data Protection Act, the customer has the right to access, rectify, oppose, erase and transfer their data by writing to: terrarimbau@gmail.com
16. Evidence Agreement
The entry of banking information and acceptance of these T&Cs constitute an electronic signature having the same value as a handwritten signature.
The electronic records kept by Elloha constitute proof of communications, reservations, and payments. The IP address used at the time of booking is recorded and may be produced in the event of a dispute.
17. Force majeure
Any unforeseeable, irresistible and external event, recognized by case law as force majeure, suspends the performance of the parties' obligations. Each party then bears its own costs.
18. Mediation
In the event of a dispute, after a written complaint has been sent to the establishment and in the absence of a satisfactory response within 60 days, the customer may have recourse free of charge to the competent mediator:
Consumer Mediation – AME Conso – 11 place Dauphine – 75001 Paris; www.mediationconso-ame.com
19. Applicable law and jurisdiction
These general conditions are subject to French law.
In the event of a dispute, and in the absence of an amicable resolution, express jurisdiction is granted to the competent French courts.
20. Entirety
These General Terms and Conditions, the specific conditions of the reserved rate and the written confirmation sent to the customer constitute the entire contract.
The version of these general terms and conditions of sale (GTC) applicable to the stay is the one in force and displayed on the website www.terrarimbau.com at the time of booking. Any subsequent modification of the GTC cannot be invoked against the customer who has previously booked.